Help Desk Technician - NeoLore Networks Inc.

Job Description

2781 Lancaster Road suite 302 Ottawa, ON
K1B 1A7
Salary
29.33 hourly
for 30 hours per Week
Minimum wage is not guaranteed
Permanent employment
Start date Starts as soon as possible
Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
vacancies2 vacancies
Verified
Overview
Languages
Bilingual

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
1 year to less than 2 years

Work setting
Help desk
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Credentials
Certificates, licences, memberships, and courses
Microsoft certified professional (MCP)
Microsoft Certified Solutions Associate (MCSA)
Network+ Certification
Microsoft Certified Systems Engineer (MCSE)
A+ Certification
Experience and specialization
Computer and technology knowledge
Android
MAC
Device drivers
Networking software
Networking hardware
Networking security
Internet
Servers
Desktop applications
Word processing software
Mail server software
MS Office
MS Windows
SharePoint
TCP/IP
Wireless networks
Virtualization
Additional information
Security and safety
Enhanced reliability security clearance
Secret clearance
Transportation/travel information
Own transportation
Valid driver’s licence
Public transportation is available
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Sitting
Combination of sitting, standing, walking
Bending, crouching, kneeling
Own tools/equipment
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Organized
Team player
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Financial benefits
Bonus
Mileage paid
Long term benefits
Group insurance benefits
Life insurance
Other benefits
Free parking available
Learning/training paid by employer
On-site amenities
Paid time off (volunteering or personal days)
Employment groups Help –
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Visible minorities

Who can apply to this job?
Only apply to this job if:

You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply
By applying directly on Job Bank (Direct apply)

By email
[email protected]