Barber Shop Manager - The Legend Barbers Inc O/A The Legend Barbers

Job Description

Barber Shop Manager
The Legend Barbers Inc O/A The Legend Barbers

Job details
525 Hespeler Road
Cambridge,ON
N1R 6J2

Salary
$39.00 hourly,for 30 hours per week

Permanent employment, Full time

vacancies1 vacancy

Overview
Languages
English

Education
Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Work setting
Barbershop or hairstyling salon/studio

Responsibilities
Tasks
•Plan, organize, direct and evaluate the daily operations of the barber shop to ensure efficient and profitable business activities.
•Establish and implement customer service policies, procedures and standards to ensure a consistently high level of customer satisfaction.
•Manage and supervise employees, including barbers, receptionists and other customer service staff, and coordinate their daily activities.
•Prepare staff schedules, assign duties and monitor employee attendance, performance and adherence to company policies.
•Recruit, interview, hire and train new employees in customer service procedures, workplace policies and operational practices.
•Monitor the quality of customer service provided by employees and take corrective action where required to maintain established service standards.
•Handle escalated customer complaints, inquiries and service issues and determine appropriate resolutions.
•Develop and implement procedures to improve customer experience, service efficiency and customer retention.
•Monitor daily sales, revenues, expenses and other operating information and prepare reports for the business owner or senior management.
•Prepare and manage operating budgets and control expenditures related to staffing, supplies, equipment and other shop operations.
•Coordinate the purchase and inventory of barbering supplies, retail products, equipment and other materials required for daily operations.
•Negotiate or coordinate with suppliers and service providers regarding prices, deliveries, orders and maintenance requirements.
•Establish work procedures and operational policies to ensure employees follow company standards and applicable health, safety and sanitation requirements.
•Monitor business performance and customer feedback and recommend changes to services, pricing, staffing or operating procedures to improve profitability.
•Coordinate promotional activities, customer loyalty initiatives and marketing programs designed to increase customer traffic and sales.
•Oversee opening and closing procedures, cash handling, payment processing and daily reconciliation of sales.
•Maintain operational records, employee records, customer service records and other documentation required for the effective management of the business.
•Ensure that the premises, equipment and customer service areas are properly maintained and that employees comply with applicable workplace and safety requirements.
Supervision
3-4 people
Additional information
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Physically demanding
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

How to apply
By phone
437-258-9292 Between 11:00 AM and 06:30 PM